Policies

Cancellation Policy

Room Reservations

Reservations are held for 10 minutes pending payment; unpaid reservations are released automatically. Paid bookings may be cancelled free of charge up to 48 hours before your check-in date for a full refund. Cancellations within 48 hours of check-in are refunded at 50% of the booking value.

No-Shows

If you do not arrive on your check-in date and have not contacted us, the first night is charged and the remaining nights are refunded.

Event Hall & Boardroom

Event and meeting-space bookings may be rescheduled once at no cost with at least 7 days' notice. Cancellations with less than 7 days' notice forfeit 50% of the booking value.

Refunds

Approved refunds are returned to the original payment method within 7-14 business days. For assistance, call +234 902 107 2290 or email designatureinternationalhotel@gmail.com.